Automated Password Reset Process

The Active Directory Password Reset Process allows end users to quickly and securely reset their own network password without having to contact the corporate help desk.  The Automated Password Reset Process will: 

1. •Reduce Employee downtime due to expired or forgotten passwords.
2. •Reduce help desk tickets
3. •Expedites the password reset process

To learn more about the process, please watch a quick video,

End User Quick Incident Templates

The End User Quick Incident Templates business process solution is an add-on to the Symantec ServiceDesk product.

The process allows ServiceDesk admins to create incident templates for commonly submitted incidents and expose them out to the end users. End users now have the ability to select one of the templates with the pre-populated form and submit. The main benefits are:

1. Less time on the end users part to submit a common incident
2. The service desk techs are now getting the information they require and incidents that are correctly assigned to a category, priority, and impact

Here is a quick video (< 3 mins) overview on the process, http://www.youtube.com/watch?v=6z43R7rO7uA&feature=plcp.

As always we welcome comments and questions.

Thanks!
WEVO Group

Microsoft Critical Update - Altiris ITMS

Symantec Altiris users check out the follow article re: a Microsoft critical update released yesterday,http://www.symantec.com/business/support/index?page=content&id=TECH194869. 

This update may impact your Altiris environment. 

Symantec Workflow Managed Services

As Symantec Workflow developers we know that it's a trial and error type of solution. There are a million (maybe not a million, but you get the point) ways to accomplish the same end result. This is great in the sense that the tool allows for a lot of creativity and flexibility when developing processes, but it can also be very frustrating when you are trying to figure out how to accomplish a specific task. Documentation for the tool is somewhat scarce and/or vague so most users rely mainly on the user community such as Symantec Connect or Workflow SWAT. Both of which can be great resources, but have their disadvantages as well.

Symantec support, and rightfully so, can not support/troubleshoot custom processes or assist with custom process development. With the tool being as flexible as it is how could Symantec train their support staff to be able to troubleshoot every single scenario that could pop up in a Workflow development project? Impossible at best. This is very common with all software companies, custom changes are not supported.

Searching Symantec Connect can furnish some great information, but it is time consuming and you usually have to read through a lot of articles and posts before you get to your specific topic. Then you have to try the solution you have found in your environment. Workflow SWAT has some great video learning tools, but not specific troubleshooting information.

WEVO Group is now bringing a custom workflow support solution to all Symantec Workflow and ServiceDesk 7 clients. Through Workflow Managed Services, by WEVO, clients can now take advantage of the following:

• On-Demand Workflow Expert to answer quick questions or to review development
• Custom Workflow Process and ServiceDesk 7 customization support
• Monthly Environment Health Check*
• 24x7x365 Pro-Active Error Monitoring**

Plans are very flexible and affordable. Contact WEVO for more information or go to http://managedservices.wevogroup.com. As always questions are welcome directly through the blog as well.

* qualifying plans only.

** qualifying plans only. Additional setup engagement required.