Thursday, May 9, 2013

Mobile ServiceDesk

You can now extend your Symantec ServiceDesk out to mobile devices. Zitac Consulting AB has developed an app on iOS and Android that will allow end users and technicians to interact with ServiceDesk through their mobile devices.

There are two different license types described below:
  • End User licenses
    • Offer company employees the option to create an incident from their mobile device
      • Ability to upload a photo, attach a document, add specific details
    • Track the status of their incident  
  • Technician Licenses
    • Offer you service desk technicians the ability to work tickets, manage tasks and queues from their mobile device
    • Managers, supervisors, and team leads can manage their teams on the go through their mobile device

The tool ships with a very simple to use admin portal for license management and administration. Implementation is as simple as adding your ServiceDesk URL. 

The app is free in iTunes App Store and Google Play, but you'll need to sign up for the cloud service which will allow you to connect to your Symantec ServiceDesk. WEVO Group has entered in to an exclusive reseller agreement with Zitac for North America. Click here to sign up for a 15 day free trial of the service and be sure to download the app to test it out! 

If you would like to learn more about Mobile ServiceDesk please contact WEVO Group.