Automated Password Reset Process

The Active Directory Password Reset Process allows end users to quickly and securely reset their own network password without having to contact the corporate help desk.  The Automated Password Reset Process will: 

1. •Reduce Employee downtime due to expired or forgotten passwords.
2. •Reduce help desk tickets
3. •Expedites the password reset process

To learn more about the process, please watch a quick video,

End User Quick Incident Templates

The End User Quick Incident Templates business process solution is an add-on to the Symantec ServiceDesk product.

The process allows ServiceDesk admins to create incident templates for commonly submitted incidents and expose them out to the end users. End users now have the ability to select one of the templates with the pre-populated form and submit. The main benefits are:

1. Less time on the end users part to submit a common incident
2. The service desk techs are now getting the information they require and incidents that are correctly assigned to a category, priority, and impact

Here is a quick video (< 3 mins) overview on the process, http://www.youtube.com/watch?v=6z43R7rO7uA&feature=plcp.

As always we welcome comments and questions.

Thanks!
WEVO Group